FAQs

Frequently Asked Questions

Handling & Care

Please handle all items with care when unpacking and wearing them, as most pieces in my shop are made with glass.

Custom & Personalized Orders

I’m happy to accommodate custom requests! If you have a specific idea in mind, feel free to reach out, and I’ll do my best to bring it to life.

Where Do You Collect Your Sea Glass?

The majority of my sea glass is personally hand-collected in Newfoundland and Prince Edward Island. I also source unique pieces from trusted vendors and collectors around the world.

Shipping & Delivery

Orders typically arrive within 3-6 weeks, though delivery times may vary due to factors beyond my control. If you'd like a rush on your order please reach out and I will do my best to accommodate you. If you have any other questions or concerns, please reach out via the contact option in my shop or send me a private message on social media—I’m happy to help!

Tariffs

U.S. Customers ONLY – Important Shipping Update. Starting August 29, 2025, new U.S. tariff rules may affect some orders:

Sea Glass Art & Suncatchers → I’ll be labeling these as original artwork, which should stay duty-free. Customs has the final say, though, which is out of my control.

Handmade Jewelry → May have a small duty fee applied when it arrives.

Lost or Stolen Packages

I am not responsible for lost or stolen packages. However, if you purchased tracking or insurance, I will do my best to assist in recovering your items.

Returns & Refunds

All sales are final. Jewelry, made-to-order items, suncatchers and sea treasure frames are non-refundable and cannot be returned.